on 20-03-2022 18:05
storm Eunice took out our landline as well as others locally, since then we havent been able to use 1471 -- I rang 150 and a lady told me to dial 1475, wait for a tone then hang up, which I did, but it still doesnt work.
Answered! Go to Answer
on 22-03-2022 14:27
Hello recyclesue
Thats great news
Thanks for the update
Glad Dan was nice as well
Enjoy the rest of your day
Gareth_L
on 21-03-2022 08:07
Hi @recyclesue,
Thank you for your post and welcome to our community forums. We're here to help.
I'm so sorry to hear that you're having some issues with your landline service lately. I've checked on our systems and I can't see any issues being detected on the line to explain why you'd be facing some problems with your landline.
I can see you've made another thread stating you also are having trouble with Caller ID. To clarify, are you saying that the only landline issues you're facing currently are with Caller ID and dialling 1471? Do you get a dial tone and are you able to make/receive calls from other numbers?
Thanks,
on 21-03-2022 13:44
thanks for your reply, yes we can make and receive calls normally, its just the called id and 1471 that we are having problems with.
on 21-03-2022 13:48
Hi @recyclesue,
Thank you for getting back to me and clarifying the situation.
Is it possible for you to test an alternative landline handset at all? That way we can eliminate this potentially being an equipment related issue.
Thanks,
on 21-03-2022 17:18
I've tried a completely different phone in the socket and tried from that one..... still the same, it says "sorry that service is not available from this line (or words to the effect!)
on 21-03-2022 17:29
Hi recyclesue
Thanks for your post
Sorry to hear this is still ongoing
I can look into this for you
If you don't mind, I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 21-03-2022 18:04
Hi recyclesue
Thanks for those details
I'm just looking into this now for you
Gareth_L
on 21-03-2022 18:39
on 21-03-2022 18:41
Hello recyclesue
This has been fixed now from our side
Can you please let me know if it is working okay
Gareth_L
on 21-03-2022 19:33