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trevthered12
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virgin media phone connector

we have had virgin installed a full package but we have a careline which virgin have made useless has you cant plug it into the adapter for the phone why did virgin not put a phone box on the wall

 

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jb66
Alessandro Volta
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Re: virgin media phone connector

Your careline can plug straight into the hub, but you shouldn't be using a careline with virgin 21cv voice service as it wont work if a power cut happens

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Roger_Gooner
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Re: virgin media phone connector

VM should supply customers who need a guaranteed phone service with what they call an Emergency Backup Line. There is little information published on this but I believe it to be a fixed cellular terminal which has a battery and enables you to make phone calls and send SMS messages via a mobile network (so there must be a SIM card in it).

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jb66
Alessandro Volta
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Re: virgin media phone connector


@Roger_Gooner wrote:

VM should supply customers who need a guaranteed phone service with what they call an Emergency Backup Line. There is little information published on this but I believe it to be a fixed cellular terminal which has a battery and enables you to make phone calls and send SMS messages via a mobile network (so there must be a SIM card in it).


Rodger, those devices allow the customer to call 999 only during a power failure, not the number the care alarm calls so is unsuitable.

 

Newer care alarms use a sim card, those are required when moving to a provider that doesnt use a traditional copper cable phoneline

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