on 14-03-2022 10:49
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[MOD EDIT: Personal and private information has been removed from this post.]
on 14-03-2022 11:00
Good morning @billybeemac,
Welcome to the forums & thank you for taking the time to post.
We have had to remove your personal information from the forums as this is against our guidelines.
I am sorry to hear that you have had some issues with getting in touch with us.
I can see that we are due to the change over your landline from the traditional socket to over 21CV.
How have you been trying to get in touch?
Kind regards,
Zak_M
on 14-03-2022 11:13
Hi ZaK
Yes I've been trying to book an engineerr as per virgin Media instructions, but I can find to option to do this.
I keep going round a revolving web page.
Can you please help?
on 14-03-2022 11:38
Thank you for coming back to me.
No problem, I will pop you over a PM so that I can get some account information (you can find this in the purple envelope in the top right of the screen)
Kind regards,
Zak_M
on 14-03-2022 12:14
Thank you for confirming that information to me via PM @billybeemac.
I have raised this with our migration team who will give you a call to get this sorted.
Kind regards,
Zak_M