In late June 2021, we decided to switch to SKY for TV and phone. We asked for our number to be ported away. This was for my mum's use who lives on the bottom floor of our house.
The date was all set for the swap on the 7th. But on the 7th I discovered that the SKY package wasn't right for mum for various reasons and I asked for the number port to be cancelled and that we would stay with Virgin.
A nice guy at virgin offered to reduce the monthly phone line (we just have a phone line service only) from £33 down to £12 a month(fantastic) which was fantastic news. I found out that the number port would happen and then we would have to get it back and it would take a week or so, which is understandable.
Unfortunately, for 2 weeks we had a dead-line phone line, and after talking to many departments who told us it would take 7 days, and then another 7 days and we finally got a temporary number. On the 27th of July, we got our original number back.
It seemed the struggle was finally over.
On the 2nd of August, the line went dead again. I called Virgin and after 9 days of NO SERVICE, they gave us another temporary number.
We are still waiting to get our original number back. When I rang virgin I was told they have no record of our original number. I spent 30 minutes on the phone and was passed through several departments without a resolution. I don't know what to do next. Mum is 88 and relies on this number we have had running since the start of lockdown when she moved in. (18 months?)
Unfortunately, we had another slip up from virgin relating to the billing. This month (August 2021) I was sent a 41-pound bill, which was a bit of a shock. I rang Virgin and they said they had no record of the 18-month new contract at £12 a month. I spent 30 minutes on the phone and was transferred to various departments. and finally, they worked it out and fixed that part of things.
We need to get our original number restored. I think at this point someone needs to look into this. find out what is happening, and then call me!
Any help would be greatly appreciated.
many thanks
Russ
