on 15-11-2021 21:00
am constantly getting calls at all times of day and night from Indian call centre, saying on behalf of Virgin Media, they are really rude, I've been sworn at, and todays call was from [REMOVED]. Have registered with TPS today but wonder if anyone else is getting these calls?
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15-11-2021 22:24 - edited 15-11-2021 22:25
You have been receiving calls from scammers pretending to be VM. The caller ID numbers they use are either faked or copied from a real number belonging to an innocent party (which looks like it is the case with the number you have listed). Best approach is to hang up on them and not speak to them. Unfortunately TPS will do nothing to stop this kind of call.
I use this device to screen out the scam calls and it is very effective.
https://www.truecall.co.uk/category-s/116.htm
Some BT phones have a 'lite' version of the trueCall technology built into them and they work in a similar way but without as many features as the standalone device.
on 16-11-2021 08:07
Hello @kathersdickers,
Welcome to the community page, thanks for posting.
I am sorry for the horrible calls you have been getting, it does seem to be scammers causing this.
Please do see our page on how to deal with fraudulent calls, we are limited to what we can do about this, but we will always offer as much help and advice as possible.
Many thanks,
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on 16-11-2021 08:27
on 16-11-2021 08:31
Hello @praxis,
Please do use the link I have posted to report this, I am sorry to see that you are being affected by this also.
Many thanks,
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on 19-11-2021 11:57
I don't really accept the statement that there is not a lot you can do about it.
https://who-called.co.uk/Number/3,02039714741 is showing that a number has been calling your customers for weeks, and comments there state you have been notified. Why has VM not blocked phone calls from that number from calling its network?
And why can VM not make it easier for us to block numbers, rather than having to pay for additional (third party) kit? If VM wanted to do something about this, it could. You'll never stop all of the calls, but you could do more to block known numbers or let customers have more control about which numbers ring through to them or just go to voicemail for example. You're not exactly a little startup, constrained by someone else's network.
on 19-11-2021 12:08
Thank you for coming back to us.
Its particularly difficult to do anything because the numbers are spoofed, this means the specific numbers can't be tracked to its original point, they also change very quickly, we reporting the numbers via the method above we will do all we can to stop them calling.
Kind regards,
Zak_M
on 19-11-2021 14:28
on 26-11-2021 11:38
Yes all the time despite being registered to have them blocked, some are [allegedly] from VM or BT, some just say 'your service provider' threatening a cut off within 24 hours or 'your computer has issues', all easily recognised as scams and all with Asian accents who cant pronounce my name properly, its the annoyance of answering the phone at sometimes 7am just to stop it wakening the whole house
on 26-11-2021 11:51
I'm so sorry about that @john113.
I appreciate how frustrating this is and we apologise for any inconvenience caused.
Thanks,
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