rings and voicemail

[viqewla]

Hiya

In the past I've spoken to two employees on here, and one or two people on the WhatsApp, and despite being told each time it had been fixed, it hasn't.

Now, due to a family member being unwell and unable to get to the phone too quickly, it's very important that this issue is properly dealt with.

Currently our phone only rings about 4 or 5 times before going to voice mail. We really want this extended, so it rings a lot more before going to voicemail.

Thank you

[Matthew_ML]

Hey viqewla, thank you for reaching out and I am sorry to see you are having some voicemail issues.

Please can you just confirm to me is this for your landline or mobile phone? Thanks 

[viqewla]

It's for the landline.

[Jodi_S]

Hi viqewla, 

Thanks for coming back to us. We can certainly extend your voicemail rings for you.

So, we can action this on your account, I will pop you over a private message to take some details and get this arranged.

Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Hi viqewla,

I have now increased the voicemail rings to 10 for you, this will take 24 hours to take effect.

If you have any further queries, please come back to us.

Kind regards Jodi. 

[viqewla]

I'll let you know tomorrow if it's been successful. ^^

[Jodi_S]

Many thanks viqewla

Any issues, please post back to me via private message and I will look into this further for you.

Kind regards Jodi. 

[viqewla]

Hiya jodie

It still didn't work. I dont know what's going wrong here... Why can't they just update the number of rings? 😐

[Ayisha_B]

Hi @viqewla, 

I am sorry to hear that. 

Checking things this end, the work order was raised and has been completed so not too sure why it's not updated for you. 

The only time we are unable to extend the rings is if your line is 21 CV but yours is connected via the plug socket.

I'm going to pop you a PM so we can take a closer look into this for you and raise the order again if needed. 

Thanks

[viqewla]

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