requesting to add a phoneline

[wishboneboy]

Hello, as a new customer, my Fibre package began two weeks ago. Please explain and help how to add a phone line to my package (it was originally without a phone line and only fibre). I currently have an active BT landline. Because I am currently outside of the United Kingdom, I am unable to contact Virgin. Thank you so much. 

[Akua_A]

Hi @wishboneboy,

Welcome to our community forums and thank you for your first post.

We are glad to see you are interested in adding a phone line to your package. If you wish to add a phone line to your package, this may trigger a new package deal for an 18-month contract https://www.virginmedia.com/broadband/packages.

We are unable to make package changes here on forums however you can call our team on 0345 454 1111 or text on +44753 305 1809.

As you are abroad, you can also contact our team via Whatsapp or webchat as seen here https://virg.in/contactvm

Please let us know how you get on and if you need any further help.

Thanks,

[wishboneboy]

Hi, thank you for your reply. I’ve clicked the link https://virg.in/contactvm but it takes me to the standard Virgin Media contact page which isn’t helpful. Ideally I would like to contact them through what’s app. Thank you. 

[Akua_A]

In this case, please try our Whatsapp on 07305327112 where our team can discuss package changes and package prices. 

Also please do not hesitate to contact us if you need any further help.

Thanks,