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hedley10
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porting number from sky to virgin

Hi

Supposed to be having a Virgin engineer install phone and broadband this weekend, only to be told by Virgin that the porting request for my existing number has been rejected by Sky because the landline number doesn't match the post code on file.  Sky tell me there is no such issue on their side.  Virgin tell me there is. 

There has never been any such issue before with my postcode matching my landline number.   I need to keep my existing number so at this rate I will be cancelling my transfer to Virgin !

What can I do please?   

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Forum Team
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Re: porting number from sky to virgin

Hi Headley10, 

Thanks for your post and welcome to our community. 

Sorry to hear that there has been some issues porting your number over to us, it's not what we like to hear. 

We'll need to take a closer look via a personal message so I'll pop you a message and we'll take it from there. 

Emma_C - Forum Team
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