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unbiased
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phantom phone calls, one even to police

Hi i am posting for my partners account as she doesnt have online forum profile set up , i have account also with no issues, but need to know what we need to do about her phone line

We had the police searching for us yesterday as apparently her number called 999, which for a start is impossible as no land line is plugged in the police said it could be a fault so we didnt really think much more about it, however this morning i have been looking into it and found similar cases where people getting charged for calls they havent made, and lo and behold i have found on her account about 15 calls made since 22nd april , other posts have all mentioned a faulty phone line tapping the numbers out and  these are all to similar numbers w

we are also getting charged for them up to about 4.20 sofar , she does not have a phone plugged in so impossible to make these calls, and at the times too, its through night or while at work, some numbers are genuine, others are not, what do we/she need to do to sort this out as we dont want to be paying for calls made when we havent done them, and the police matter is very urgent if it happens again , numbers are below 

24 Apr02:010123 000 00000:02:000.260
24 Apr02:5601924 21 12110:02:000.470
24 Apr04:040123 000 00000:02:000.260
24 Apr06:2601924 24 11210:01:000.340
24 Apr08:5601924 42 11330:02:000.470

Date Time Number Duration Cost in £ (excl. VAT)

24 Apr10:510123 000 00000:01:000.260
24 Apr12:330123 000 00000:02:000.260
25 Apr02:3201924 31 11110:01:000.340
25 Apr03:340123 000 00000:01:000.260
22 Apr12:090123 000 00000:01:000.260
22 Apr16:0001924 21 11110:01:000.340
22 Apr16:270123 000 00000:02:000.260
23 Apr00:020123 000 00000:01:000.260
23 Apr22:0101924 24 44210:01:000.340
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Re: phantom phone calls, one even to police

Hi unbiased,

 

Thank you for your post. I'm sorry to hear this.

 

I will private message you to get some details.

 

^Martin

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unbiased
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Re: phantom phone calls, one even to police

have sent pm back with what info i can, but as mentioned its my partners account, and she is at work now, 

managed to get through to an automated service to get an engineer booked but couldnt give any details and there is the problem of the calls and bill which has now increased , so need to know where we need to got from here, as not going to pay for calls made by a faulty line 

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