number not changed over as promised

[gdc]

I took out the virgin media\02 volt package and VM said they had transferred by number over but it appears this is not the case as I have been given a new number ?  How do I go about getting my own number back please

[Ayisha_B]

Hi @gdc, 

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear your number has not been transferred over.

Just to clarify, are you looking to port your existing Virgin mobile number over to O2?

Apologies for any confusion.

[gdc]

Yes I  am

[Gareth_L]

Hi gdc,

It would need you to request your PAC code form us and then contact O2 

You can get a PAC in a few ways: Sign in to your online account and select Switching to make your request. Text 'PAC' and your date of birth (in DDMMYYY format) to 65075 For example: PAC 01031984. Call us on 789 from your Virgin Mobile or 0345 6000 789 ** from any other phone.

Sorry if the information you were give in incorrect 

Gareth_L

[gdc]

Thank you everyone this has now been resolved and I have my number at last 🙂

[Zoie_P]

Hi gdc, 

Thank you for taking the time to update the thread, glad to hear it is all sorted 😄

Zoie