no signal on phone line

[rishivans]

Hi

I have message on phone saying "check phone line". i have checked all cables, main connection to the wall and also called customer service to get line tested. All seem to be in order so it looks like I need to book an engineer, however I am not sure how to. Could I please request an engineer to look at our line and sort it out?

Please contact ASAP.

Many thanks

[REMOVED]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Akua_A · Accepted solution]

Hi @rishivans,

Welcome to our community forums and thank you for your first posts.

We would advise not posting your private details here on public forums.

Sorry to hear of your recent landline issue. We can understand this is not ideal. Just to confirm do you have a dial tone at all? Are you able to make or receive calls?

Please get back in contact with us so we can best understand and help.

Thanks,

[rishivans]

Hi

Thanks. No dial tone at all. When I ring my home number from my mobile, I can hear ring but it doesn't ring home phone. Also no dial tone, means I can not dial out. So I can not call 150.

Hope this helps

Thanks

Rishivnas

[Akua_A]

Thank you for your prompt response @rishivans.

In this case, I have sent you a private message. Please look out for the purple and provide a response when you can. 

Thanks,