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Roehampton
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no landline service

I''ve got the service last week and I have had internet but never had phone service.

There is no chat facility available.I can't phone as I only have a PAYG mobile and I don't want to wait in a queue. I would be grateful for some information about this issue.

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Forum Team (Retired) Collette_O
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Re: no landline service

Hi Roehampton,

Welcome to the community and thanks for posting.

I am sorry to hear that your landline hasn't worked since installation.  I have carried out a line status check and no fault has been detected.  Can you please test your handset in a different line?  Alternatively test another handset in your line?  

Also is the handset plugged into a Virgin Media socket?

Keep me posted.

Collette.

 


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Roehampton
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Re: no landline service

  Can you please test your handset in a different line?  No, I don't have another line

Also is the handset plugged into a Virgin Media socket? Yes

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Forum Team (Retired) Collette_O
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Re: no landline service

Hi Roehampton,

Thanks for your reply.

I will go ahead and arrange an engineer appointment with you via private message.  Look for the purple envelope icon above.

Collette.


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Forum Team (Retired) Craig_D
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Re: no landline service

Hi Roehampton

 

Thanks for getting back to me and confirming the appointment, I appreciate it. 

 

We'd love to hear how it goes and will be here should you need any assistance moving forward.

 

Take care

Craig


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Feltham1
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No landline service

I have been wanting to leave as paying a lot for a less than satisfactory service. Trying to call all day today but no landline & could not get through on my mobile.

Fed up in Feltham

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Forum Team (Retired) David_Pn
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Re: No landline service

Hi there Feltham1

 

Thank you for posting on our community forums.

 

We are very sorry to hear that you are disappointed by the level of service received and that you have been having difficulty getting in touch with us.

 

We'd like to help you on here as much as we can.

 

Can you tell us what's been happening please and we can take things from there?

 

We look forward to hearing back from you.

 

Many thanks. 

David_Pn
Forum Team

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