no dial tone or incoming calls

[techietoria]

Hello I have no signal on my landline (plugged into BT style wall socket) and has been working in the same set up for about 18 years. Swapped phone out but no difference

Could it be a cold call where they don't correctly disconnect? I had that before and Virgin have to force disconnect.

Please help! My mum is 95 and lives on her own and can only contact me on this landline not my mobile!

[Ashleigh_C]

Hi there @techietoria

Thank you so much for your first post to our Community Forums and welcome to the team! It's great to have you here!

I'm so sorry to see this has happened to your phone line! I'd be more than happy to take a look for you! I'm going to send you a PM so we can look into this together.

Please keep an eye out for the purple envelope in the top right corner of your screen to alert you to a new message received. 

Thank you.