landline

[wandi]

Had no phone line for 5 days tried all suggestions no further forward. All most impossible to contact virgin media if you have no phone, e-mail remains unanswered, any suggestions would be helpful.

[Adri_G]

Hi there wandi, thanks for posting on our help forum with your issue and a warm welcome on board 🙂

We're sorry to hear of the issue with your landline, could you please advise if the landline is connecting via the wall socket or hub at the minute?

Also, could you please confirm if you have a dial tone before you ring someone out?
Could you receive calls at all?

Let us know and we're happy to best assist with this.

[wandi]

connected via wall socket no ring tone and cant receive or make calls

[Adri_G]

Thanks for conifrming this, wandi.

Sorry to hear your landline is completely down, I'd be glad to help out with this.

I will have to send you a PM here shortly and do a few checks, please check the top-right corner of our forum and you should see a purple envelope. 
Click this and you'll see my message.