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ash1122
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landline port issues

Hi all .. need a little help ... last month on the 5th august 2019 i terminated my contract with virgin and started a new contract same day with virgin again  - so 1 months notice been given , i requested keep same phone number - now a month later ive been allocated a new number - where is my old number i had for over 15 years ????? ... rang customer services was informed i have to wait 2 weeks for porting to go through ... is this correct ??

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Re: landline port issues

Hi ash1122,

 

Thank you for reaching out to us in our community, I am sorry to hear that your request to keep your number wasn't done in the first place.

 

In regards to the timescale of a number port it can take up to 10 days, I am more than happy to have a look into this and make sure everything is in place correctly.

 

I would like to invite you into a private chat so I can look into this for you, I will send you a link shortly , please click on the purple envelope to accept.

 

Kind regards

 

Paul. 

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Re: landline port issues

Hi Ahmed,

 

Thank you for your details, please can I take the number you are wanting to keep.

 

Regards

 

Paul.

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ash1122
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Re: landline port issues

Hi there the number im trying to keep is 01582 877397 - this is a virginmedia number

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Re: landline port issues

Hi Ahmed,

 

Thank you for those details, I have spoken to a colleague and this is in progress, you will get a notification once this is done.

 

Kind regards

 

Paul.

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ash1122
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Re: landline port issues

coool - thanks

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Re: landline port issues

You are very welcome.

 

Regards

 

Paul.

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