Virgin Media Community

[AlexanderB]

I moved house three weeks ago and asked customer service to keep my virgin landline number, about a month in advance. It was confirmed by the agent. But the number was changed (and the contract was messed up as well). The issue was raised but no progress so far. Contacted customer service a number of times but agents (if I was lucky to reach one) all gave contradictory information. In any case, all promised deadlines have now passed. Complaint was raised but no action from the resolution team either. Any help from this forum would be appreciated.

[Paul_DN · Accepted solution]

Hi AlexanderB,

Thank you for reaching out to us in our community, I am sorry to hear that you haven't managed to get this resolved.

I would like to invite yo into a private chat so I can look further into this for you, I will send you an invite shortly, please click on the purple envelope to accept.

Kind regards

Paul.

[AlexanderB]

Many thanks for your help Paul! All is sorted.

[Paul_DN · Accepted solution]

Hi Alex,

Thank you for your feedback and letting me know its all sorted, if you have any further issues please don't hesitate to come back to us here in our community.

Kind regards

Paul.

[AlexanderB]

The issue with modified package was sorted as well, many thanks, Paul!