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PF8
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landline not working

Hi 

I am area 21

My phone is not working - i get a dial tone and ring the number and nothing happens.

I have tried ringing my phone and nothing happens.

I have run the test and it cannot detect a fault and shows 100% OK.

Does anyone know how you get to speak to a virgin representative without trawling through the confusing website that brings you back in circles?

 

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nick_london
Fibre optic
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Re: landline not working

Hi

You need to call 03454541111 from your mobile to report a fault. No inclusive minutes or need to use a payphone? Then call free on 08001831234 and select option 4 then option 2 and this will put you through to customer services and faults.

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Forum Team
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Re: landline not working

Hi PF8, 

Sorry to hear about the issues you have been having with your phoneline. 

Have you been able to give the team a call on the number nick_london provided you with? 

Please let me know if you still need assistance as I will be able to send you a private message. 

 

Thanks,

Dean C

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