landline not working

[johng01]

We changed over to fibre optic today . Checked old phone line now dead. carried out instructions as per letter but phone remains dead. Have rebooted several times with no effect and have checked adaptor is properly connected to top socket.

I have hearing problems and have difficulty in understanding what the Virgin operator is saying, 

All I want to do is to book an engineer but cannot find any way of doing so. Can you help?

[Matthew_ML]

Hey johng01, thank you for reaching out and I am sorry to hear you are having some landline issues.

I will send you a PM so we can look into this for you.

Please look out for the purple envelope. Thanks 

[johng01]

Thank you. Done a further check. Virgin must be having problems here with the changeover since the old landline has been reconnected.  Will advise further ias matters develop.

Thanks again

John

[Matthew_ML]

Hey johng01, thank you for confirming this.

Please do reach back out to me if this continues or happens again. Thanks 

[johng01 · Accepted solution]

Just a note to let you know everything is now working OK. Many thanks again.

John

[Alex_RM]

Great to hear John 🙂

Thanks for letting us know.

Alex_Rm