landline not working

[darren33]

Hello. Been a Virgin customer since 1998 when it was previously Telewest! Based in Telford. Phone line went dead for no reason. Checked cables and connections are fine. Phone fine. My internet/Wifi is fine (separate system). Line not connected to hub. Service status check done. According to my postcode, TF4 2QF no issues. Was okay till Friday. Used to be a lot easier when calling operator directly. As is had no issues for a very long time. Any help appreciated. Best. Darren

[Beth_G · Accepted solution]

Hi Darren,

Thank you for your post. I'm sorry to hear you've been having some issues with your landline service.

I've been able to check from this end, and I can see that you are affected by an outage. We are still investigating further, and so currently we don't have too much information on the issue, however we estimate that it will be resolved within the next 4-6 hours.

We are very sorry for any inconvenience caused in the meantime.

[darren33]

Thank you very much for checking this Beth. Much appreciated. Darren33

[Beth_G]

Hi Darren.

It's no trouble at all. If you would like an update, please don't hesitate to ask and we'll be happy to check for you.

Kind regards