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mikes2400
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landline frequently not working

I am in Twickenham (in area 03) and I've lost count of the number of times in the past few months that there has been a local fault with my landline not working (no dialling tone). Often it is a few hours at a time before it is fixed.

I know it's a network fault (rather than a fault with my own phone) because the faults are often listed (eventually) on the status service list for my area. What is the ongoing problem in this area - and when will it be permanently fixed?

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Message 2 of 31
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Re: landline frequently not working

Hi mikes2400, 

 

Thanks for your post, 

 

We've had a look at your region and we've had no issues listed for your area within the last 30 days.

 

If you are still experiencing issues please let me know. 

 

Kind regards, 

 

Alex_Rm

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mikes2400
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Message 3 of 31
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Re: landline frequently not working

It's not working again today - the third day running (though it always comes back on after a few hours). When it goes off I know immediately - it always gives a loud click. There's clealy some intermittent fault on the on the line

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Re: landline frequently not working

Thanks for confirming, 

 

I've run a few checks on your line, can I ask you to confirm the following-

 

*If you're using a cordless phone can you make sure it's fully charged.

*There are no other phones or handsets plugged into any extensions.

 

If no change let me know and I'll pop you over a private message to assist further 🙂

 

Alex_Rm

 

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mikes2400
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Message 5 of 31
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Re: landline frequently not working

There are two phones on my line - the main one and an extension plugged in to a separate socket.

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Re: landline frequently not working

Can you unplug the phone that's plugged into the extension for me, we just want one phone plugged into the master socket.

 

Can you pick up that handset and let me know if there's a dial tone 🙂

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mikes2400
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Message 7 of 31
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Re: landline frequently not working

I've unplugged the extension phone. No dialling tone on main phone.

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Message 8 of 31
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Re: landline frequently not working

Thanks for confirming 🙂

 

I'll pop you over a private message (little envelope in the top right hand corner) so I can take a closer look.

 

Thanks,

 

Alex_Rm

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mikes2400
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Message 9 of 31
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Re: landline frequently not working

My phone service finally came back late last night after being off for most of the day. I booked an engineer for today  but Virgin cancelled the appointment without telling me . When I rang they said they cancelled it because it was yet another "outage". So still no answer to my original question - why  is it happening more and more frequently? Including for THE LAST 3 DAYS RUNNING.  Alex's private messages did nothing to answer the question (instead trying to tell me it WASN'T due to outages).

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Message 10 of 31
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Re: landline frequently not working

Hi @mikes2400,

 

Happy to hear that your phone service is back up and running and understand that you have more questions about the fault.

 

I'll send you a private message so we can go into more detail.

 

Regards,

 

Lisa

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