landline down

[mia7]

landline went dead mid call, no dial tone now, internet working, service status says all fine - which is not the case. No other equipment plugged into router or socket. Fault is not my phone, I have 2, both are dead, fault is with Virgin. This never happened before Virgin switched phone use to being connected to internet via router adaptor.

[Zach_R]

Hi @mia7,

Thank you for your post and welcome to our community forums. We're here to help.

I am so sorry to hear that you're experiencing some issues with your landline service recently. So that I can take a closer look at what's going on for you, I'm going to send you a private message in a few moments.

Please respond to this when you can and we'll proceed from there.

Thanks,