land line problems

[davidadam]

we're having a nightmare with our landline, which is important as it's the only way our kids can contact us if we're out of the house.

first it was really crackly so i checked all the connections and eventually bought a new phone.

now we can't get a dial tone so it's effectively useless

i can't get through on the phone (ho ho) and from browsing this site, am i supposed to now plug the landline into the Virgin router? If so, where do i get the right adaptor as it won't fit.

help!

david

[Carley_S]

No worries at all @davidadam

Hopefully this will be resolved for you soon. Please keep us updated with how you get with the technician. We'll be here to help if needed 🙂

[davidadam]

is your technician on the way? we have heard nothing, i really hope they turn up as you were threatening to charge us £25 if we weren't in!

[Ashleigh_C]

Hi there @davidadam

I'm so sorry to hear that your appointment has not yet been attended.

I'm going to pop you a PM so I can look into this for you, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thanks again. 

Ash