on 24-12-2021 13:55
Hi
Our landline is not working, the last time we made a call on it on Wednesday morning it was fine, I have wasted two hours travelling into the nearest town today to buy a new phone only to find that has the same issue, so I think it is safe to assume the problem is on the line somewhere.
Broadband is working fine, we don't have TV.
The online service checker says there are no faults and trying to report the fault online I just get sent round in circles.
Any chance of getting an engineer out sometime next week to look at it?
Thanks
Answered! Go to Answer
on 24-12-2021 15:54
Thank you for confirming that information via PM.
I have booked the engineer appointment for you, for the time, date & to make any amendments please visit your my virgin media account.
Kind regards,
Zak_M
on 24-12-2021 14:04
Good afternoon @IanSR
Welcome back to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your landline.
Are you able to let me know how your landline is connected? Is this via the tradition sockets or via the hub?
Kind regards,
Zak_M
on 24-12-2021 14:41
Traditional socket on the wall, thanks.
I suspect it might be the brown box on the wall outside, this is in our downstairs neighbours garden and services her flat as well as ours, it's a bit of a mess down there and as the box hangs off the wall most of the time it wouldn't take much I guess to damage the cabling, we've had problems with the box and wiring before.
on 24-12-2021 15:04
Thank you for coming back to me @IanSR.
We are going to need to get an engineer out to you, I will pop you over a PM so that I can confirm your address.
Kind regards,
Zak_M
on 24-12-2021 15:54
Thank you for confirming that information via PM.
I have booked the engineer appointment for you, for the time, date & to make any amendments please visit your my virgin media account.
Kind regards,
Zak_M
on 24-12-2021 16:38
Thank you, just got the text confirming it, many thanks & merry xmas!
Will let you know how we get on.
on 24-12-2021 16:43
Fantastic news.
Please do keep us updated.
Kind regards,
Zak_M
on 29-12-2021 01:59
Small update, all fixed, engineer was great and knew almost immediately what the problem was (the wires in the box in the downstairs garden had broke), and through what could only be described as a very out of character act of kindness, our illustrious downstairs neighbour let the engineer into her garden to fix the issue without any problems.
So all up and running again, many thanks.
on 29-12-2021 08:01
Hi there @IanSR
Thank you so much for your update and we are so pleased to hear that this is now back up and running.
Please don't hesitate to reach out again via the forums should you need help in the future.
Thank you.