on 16-09-2022 21:27
can i connect any phone to the line or does it have to be provided by Virgin?
i'm in a very difficult situation at the moment and i don't think my line is active. the customer support line is closed. is there an out of hours line i can call? i really need some help right now
on 16-09-2022 22:05
You would need to purchase your own landline phone to use the service.
No, there is no out of hours on the residential services. Lines open at 8am.
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on 16-09-2022 22:40
Hi there,
thank you for answering me. I have purchased a phone. I will call the line at 8am tomorrow and get them to activate my phone line. Thank you
on 17-09-2022 08:08
Hi KimM1,
Thank you for your post and welcome to the forums.
As mentioned above - it would be your own purchased landline phone you would use. In terms of line not being active, is it possible you can expand on this? Is this relating to a fault or it not being a part of your package etc?
Cheers,
Ryan.