home phone - no dial tone

[sjt26]

Hi there,

I've just tried to install a home phone for the first time after having a contract with Virgin for a few years. The one wall socket that does seem to be still connected is just an open line (no dial tone), and nothing happens if I plug handset directly into my hub. The hub settings say Telephony (disabled). I have tested both wall socket and hub with 2 different handsets.

Any help greatly appreciated.

Thanks.

[John_GS]

Hi sjt26

Thanks for posting and welcome to the community. I am sorry to hear the phone is not working. You are on the phone through the normal socket, not the 21CV (through the hub), please pop the cable back into the socket for me. 

Are you plugged into the master socket? It will have a larger socket and contain a logo of Virgin Media, NTL, Telewest or Nynex. Any extension sockets will be smaller and have no logo. 

Do you have any other equipment plugged into the phone, if so, is it more or less than three? This can include things like other telephones, faxes, personal computers, modems etc. 

Finally;

• Check the phone is seated in the base unit correctly & powered ON. 
• Remove all other equipment connected to telephone sockets. 
• Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in. 
Let me know how you get on.

Best,