help

[hasa55]

i cannot get a dial tone on my landline, if someone calls it does not ring, yet the person calling hears it dialing out. I go onto my virgin media and check status - put in my post code and surname click check - nothing happens - cannot call virgin and speak to someone - been a customer since Mercury Communications - had a few issues and fast realising the hype this company gives about it service etc is rubbish - if i do not get a response within 24 hours - i am off elsewhere. 

h

[Natalie_L]

Hi hasa55

Thank you for getting touch with us here on the Community. 

I am very sorry to hear of the issues you have been experiencing with your landline service, we can help with this. 

To rule out any area issues, I have ran a check from our side and can confirm there are no reported faults in your area.

Can you please confirm if you have a business or residential service with us?

Thank you 

[hasa55]

thanks for quick response - only recently changed to Business - issues have started since the change - thinking may have been a bad move

regards

H

[Hayley_S · Accepted solution]

Thanks for the update@hasa55, unfortunately we are unable to help with business accounts from this platform.

Please can you contact us on 'Business contact us' They will be able to help you with your current issue.

Many thanks,