has anyone managed to get a UK tel number which goes to a UK call centre rather than Asia.

[jjastre]

Trying to get my landline working after Virgin switched it off on 28/6. Booked technician but when chased told not booked, complained but heard nothing meanwhile without landline and need it in case wife has a fall and need to make emergency call 

[japitts]

Staff often pick up posts on here, but if you want to call in then there's no "magic wand" to a UK agent else everyone would likely use it!

[Hayley_S · Accepted solution]

Hello @jjastre,

Welcome, thanks for posting.

I am so sorry for the issues with your landline.

I will send you a private message now, so I can get the booked for you.

Please look out for a purple envelope, at the top right corner.

Many thanks,

[Hayley_S]

Hello @jjastre,

Thanks for confirming your details.

I look forward to the update about the engineer visit.

Many thanks,

[jjastre]

Hayley

Thanks to you engineer turned up this morning and fixed the phone line within 10 minutes. All it needed was a different cable!

I had a call from the complaints team but as on other line they left message assuming complaint resolved un less I call back. Not willing to be held in a cue again to get to India so not calling back but very disappointed with the lack of help from VM until you jumped in the help which I very much appreciated. keep up with the good work.

Regards

John

[Travis_M]

Hi @jjastre

Thanks for posting on our community forum and a good afternoon to you.

Great to hear this has all now been resolved for you! My apologies that the resolution took longer than expected but I am glad this is now sorted.

I hope you have a great day jjastre

Regards