fault

[Bundasspat]

Hi my home phone has stopped working, i can’t make  or receive calls .  I have no dial tone and when I call my home phone from my mobile it comes up as an invalid number.

I would be grateful  for any advice

[Natalie_L]

Hi Bundasspat

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing issues with your landline service, we will be able to help. 

Can you please confirm if you line is connected to the Hub or to the main socket?

If the line is connected to the main socket, have you received any information or an adapter to change your connection to the Hub?

Let us know and we will be happy to help.

Thanks, 

[Bundasspat]

Hi thank you for your reply ,

I can confirm the line is connected  to the  main socket .  I  have not received any information or an adapter that has changed  the connection to the hub. The phone has been plugged in  for the last ten plus years  and has worked fine until now.

Thanks for your help    

[Adri_G]

Hi there Bundasspat, thank you for your reply and for advising this.

We'd be happy to assist with this issue, I will shortly send you a PM here so to do this.
Please check the top-right corner of our forum and you should see a purple envelope. 
Click this and you'll see my message.