fault

[RED561]

I am going around in circles on Virgin site trying to report a fault on our landline. There are no known issues in the area so we need to report but there doesn't seem to be any normal way of doing that. CAN ANYONE HELP?!

[John_GS]

Hi RED561

Thanks for posting and welcome to the community. Can you elaborate on this fault, is there a dial tone, noisy line?

Kind regards,

[RED561]

Our phone display is saying check your phone line. We have done all the checks advised by Virgin and also Panasonic. There are no faults listed in our area. We have no dialing tone.

[John_GS]

Thanks for coming back to me.

Are you plugged into the master socket? It will have a larger socket and contain a logo of Virgin Media, NTL, Telewest or Nynex. Any extension sockets will be smaller and have no logo. 
How many pieces of equipment are connected to the phone line? Examples can be other telephones, faxes, modems etc.
• Check the phone is seated in the base unit correctly & powered ON. 
• Remove all other equipment connected to telephone sockets. 
• Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in.

Kind regards,

[RED561]

I have unplugged the upstairs phone, I have taken batteries out of main phone and replaced. Main phone is plugged in to the wall socket. I have switched it off and on again and still we have the message. I can't remove the upstairs phone to try in the main socket..

[Zak_M]

Thank you for coming back to us @RED561.

Lets take a closer look into things for you. 

I will pop you over a PM (you can find these in the purple envelope in the top right of the screen)

Kind regards,

Zak_M