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customer services

frank14
Joining in

why are customer services so eager to help yet do absolutely nothing, all you get is promises.

7 REPLIES 7

Ayisha_B
Forum Team
Forum Team

Hi @frank14,

 

Welcome to our Community Forums and thanks for your post.

 

I am sorry to hear this. It is certainly not the level of service we aim to provide. 

 

I can see my colleague Alex is currently assisting you via PM- please reply there so this can be addressed.

 

Cheers

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


I have tried to answer him but there is no reply button

Please delete your post as it contains private info which you have posted on a public thread @frank14

 

If you look at the purple envelope icon in the right hand corner of your page, you will be able to reply to the PM here. 

 

 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


do not know how to delete

There should be an option on the post itself to delete this. I have also flagged this to the moderator to remove. 

 

 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


thank you

Thanks @frank14

 

I can't see a reply still to Alex's PM. Are you still struggling to send the requested info?

 

What happens when you try responding?

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs