on 04-07-2021 14:46
why are customer services so eager to help yet do absolutely nothing, all you get is promises.
on 04-07-2021 15:06
Hi @frank14,
Welcome to our Community Forums and thanks for your post.
I am sorry to hear this. It is certainly not the level of service we aim to provide.
I can see my colleague Alex is currently assisting you via PM- please reply there so this can be addressed.
Cheers
on 04-07-2021 15:18
I have tried to answer him but there is no reply button
on 04-07-2021 15:30
Please delete your post as it contains private info which you have posted on a public thread @frank14
If you look at the purple envelope icon in the right hand corner of your page, you will be able to reply to the PM here.
on 04-07-2021 15:49
do not know how to delete
on 04-07-2021 15:54
There should be an option on the post itself to delete this. I have also flagged this to the moderator to remove.
on 04-07-2021 16:02
thank you
on 05-07-2021 13:08
Thanks @frank14
I can't see a reply still to Alex's PM. Are you still struggling to send the requested info?
What happens when you try responding?