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sharpiem3
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customer service

why is it so hard to get a answer from the customer service department.

I'm not being racist one bit but the last 2 people I have spoken to cant understand me and I cant understand most of what they are saying to me

the virgin service seems to be getting worse and have been a long time customer. 

I'm seriously thinking of ending my contract and moving on to another supplier.  all i want to know is some answers to my plan . its ridiculous 

I'm wanting to upgrade early if possible. my current contract ends in Feb 2020 so i asked what it would cost me to finish up the current plan and get a new one and upgrade at the same time.. I dont think I'm asking a complicated question but sitting there for 20 mins waiting for the guy to work this out and still not getting the correct info is just TO MUCH

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Re: customer service

Hi sharpiem3,

 

Thank you for your post. Our apologies for any issues you've had with this.

 

You can do an early upgrade at any time. There will be no cost for this. 

 

What is it you're looking to upgrade too?

 

^Martin

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