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spatel539
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call charged for but not made

Tue 01 Oct 22:52 Non Geo 09829362112  9:05  £12.67

Tue 01 Oct 23:06 Non Geo 09829362106  9:05  £12.67

Wed 02 Oct 19:55 Non Geo 09829362145  9:05  £12.67

Wed 02 Oct 23:39 Non Geo 09829362140  9:05  £12.67

Wed 02 Oct 23:56 Non Geo 09829362108  9:06  £12.70

Thu 03 Oct 23:49 Non Geo 09829362124  9:05   £12.67

  Fri 04 Oct 00:04 Non Geo 09825130363  9:05   £12.67

10 Oct23:5109829 36 21170:09:0612.700
11 Oct23:0309829 36 21080:09:0512.670
11 Oct23:1709825 13 03550:09:0612.700

Above calls have been charged but were not made,looks like fraud as calls are all of same duration and charge, has anyone else had this issues ??

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Message 2 of 13
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Re: call charged for but not made

Hello spatel539

 

I am really sorry to hear this, I will need to take a closer look at this and will need to have a look at your account, I will need to send you a private message.

 

Thanks Joe_F

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pumpkinhen
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Message 3 of 13
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Re: call charged for but not made

how does a call fraud happen i have had this problem 2 months in a row

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Re: call charged for but not made

Hi pumpkinhen,

 

Thanks for your post and welcome to the community.

 

If you can expand on your query, I'll be more than happy to see what I can do. 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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mab1970
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Message 5 of 13
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Re: call charged for but not made

Hi spatel539

 

It's interesting to hear about your problem, I have just received my latest bill to discover we have been charged £104.54 for 4 calls made to the same number with 2 of the calls been made at exactly the same time & for the same duration.

Hopefully this is just a billing error but if anyone who has had the same issue can let me know that would be great.

Fri 11 Oct10:34LONDON02078972852240:00£32.20
Fri 11 Oct10:34LONDON02078972852240:00£32.20
Fri 11 Oct14:34LONDON02078972852240:00£32.20
Fri 11 Oct21:37LONDON0207897285258:00£7.94

 

 

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Re: call charged for but not made

Hi mab1970,

 

Thanks for your post and welcome to the community.

 

I'm sorry that you've received charges for calls made at the same time, and I can appreciate you're keen to get this sorted out. 

 

I'm going to need to take a look at your account, so I'll pop you a private message now.

 

Thanks

 

Melissa                                    

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dmorse
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Message 7 of 13
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Re: call charged for but not made

Hi... I have just received a bill and it is the same thing with me - similar numbers and same duration of call:

virgin-bill.png

What has been the outcome of investigations into this?

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dmorse
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Re: call charged for but not made

Please can you look into my bill too:

virgin-bill.png

Thanks

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Very Insightful Person
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Message 9 of 13
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Re: call charged for but not made

@ModTeam Any update on this?  I thought the suggestion that this type of thing could happen if people respond to unsolicited calls had been ruled out.

What else might be causing it?

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Message 10 of 13
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Re: call charged for but not made

Hi dmorse, 

 

Thank you for your post. 

 

I am sorry to read into your experience, doesn't look great. I will send you a private message so that we can look into this. 

 

Cheers. 

Ryan_N - Forum Team
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