on 28-11-2022 02:20
My phone starts beeping (like engaged tone) after 6 minutes on the call. I have to hang up the call and re-dial again but after 6 minutes the beeps start again. I'm a new customer and this has happened since day 1. All connections checked. Service status shows there are no problems in our area.
on 28-11-2022 08:12
Hi Martosl,
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue with your landline.
Can you confirm if you have been able to try a different handset on the line?
^Martin
on 29-11-2022 15:17
Hi Martin,
Yes I have tried with a different phone and the same happens. Exactly after 6 minutes in the call the beep noise starts. Firstly, is an intermittent beeping (like engaged tine) and after 40 seconds it becomes a continuous beep noise.
on 29-11-2022 15:25
Thanks for coming back to us Martosl and I'm sorry that it hasn't worked with a new handset, I will refer this to our second line faults team to investigate this for you, they will be in touch directly to advise of you of any updates.
Kind Regards,
Steven_L