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Cartini
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Why does Virgin Media not class Bank Holiday Monday as a weekend?

Hi,

Why does Virgin Media not class Bank Holiday Monday as a weekend?  Every company I`ve worked for in the past does.  I`ve just seen my phone bill for making a 1 hour call on Bank Holiday Monday (27th May 19) - all I can say is it`s an absolute disgrace.

If Virgin doesn`t class BH Monday as a weekend, can someone point me in the direction of where this is declared.

Thank you.

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Re: Why does Virgin Media not class Bank Holiday Monday as a weekend?

Call cost charges are documented here:

https://www.virginmedia.com/content/dam/virginmedia/dotcom/images/shop/downloads/150519_Everyday_Cal...

On page three of that document it classes weekend call charges as "Midnight on Friday to Midnight on Sunday" with no exceptions mentioned for bank holidays.  For many businesses (especially retail) bank holidays are just another working day, with the exception of Christmas day.

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My setup: V6 TV box, Vivid 200 Optical fibre with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

 

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Cartini
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Re: Why does Virgin Media not class Bank Holiday Monday as a weekend?

Thank you Scot.

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Re: Why does Virgin Media not class Bank Holiday Monday as a weekend?


@Cartini wrote:

Hi,

Why does Virgin Media not class Bank Holiday Monday as a weekend?  Every company I`ve worked for in the past does.  I`ve just seen my phone bill for making a 1 hour call on Bank Holiday Monday (27th May 19) - all I can say is it`s an absolute disgrace.

If Virgin doesn`t class BH Monday as a weekend, can someone point me in the direction of where this is declared.

Thank you.


I have yet to find a telco provider that does include them.

Monday is a weekday, whether it is a Bank Holiday or not., so weekday charges apply. Only BT state the exclusion in their T&C's. There was a short period where Christmas Day was included if it fell on a Weekday, but that wasat least 10 years ago.

http://bt.custhelp.com/app/answers/detail/a_id/12799/~/what-counts-as-daytime%2C-evening%2C-and-week...

 

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