Why can't I get virgin media both neighbours have it?

[Thora]

Both neighbours have virgin media installed. But I've been told that I can't receive any services. I've contacted virgin 4 times, they were supposed to call me back. But never do. Every house on the road is listed when you check to see if you can get the service except mine. 

[Zach_R]

Hi @Domsene,

It looks like you've brought this up a few times in the past on this thread and each time a colleague of mine has advised that they'll reach out to you via private message.

Have you received and responded to those?

Thanks,
 

[Domsene]

Hello Zach- yes, I have raised this a few times and your colleague PM me then we hit a brick wall. I would greatly appreciate someone taking initiative and following this through. Are you able to help?

[Zach_R]

Hi @Domsene,

What's the brick wall that you're referring to?

When you enter your information here, what does it say?

Thanks,
 

[Dannat]

I’m having the same problem, Christy_D was looking into it but I’ve not received a reply yet.

[Zach_R]

Hi @Dannat,

I'm very sorry to hear this. What does it say when you enter your information here?

Thanks,
 

[Dannat]

“We're pretty sure you'll be able to get your perfect Virgin Media package, but we'll need to get a bit more info first. Just pop your details in below and we’ll be in touch within ten working days to tell you what services are available there.”

I have already entered my details there but get no response. My street has just been connected, but for some reason not my house?

[Zach_R]

Hi @Dannat,

To confirm, have more than 10 working days passed since you submitted your details there?
 

If they have, have you checked your spam/junk folder to ensure you've not received any email contact there?

Thanks,
 

[Dannat]

Yes more than 10 days have passed and I can confirm there is nothing in my spam box

[Zach_R]

Hi @Dannat,

Thank you for confirming. I'm going to send you a private message in a few moments so I can take some details and have a closer look at what's going on for you.
 

Please respond to this at your earliest convenience and we can go from there.

Thanks,
 

[Domsene]

I get exactly the same message:

“We're pretty sure you'll be able to get your perfect Virgin Media package, but we'll need to get a bit more info first. Just pop your details in below and we’ll be in touch within ten working days to tell you what services are available there.”

I have has a similar experience- having entered my info I have not heard back from the team. I have done this and raised the issue on this board many times. Ppl private message just to say that I can't have Virgin which make no sense as my direct neighbours have it and the box is literally outside my house. Is anyone able to help?? Thanks