on 02-03-2022 11:31
I'm a Virgin customer at the moment and am moving house in 2 weeks. My new neighbours have Virgin but my new address isn't on the drop down list when checking the services available. Having spoken to Virgin a number of times, they've promised to do a drive by to check availability at my new address, but I've now chased twice only to be told it hasn't been done yet. After my last call the customer service rep left me with no choice but to cancel my subscription - luckily having been with you for 5 years, I'm out of my contract period. Would really appreciate some help with this as I would rather stay with Virgin.
on 02-03-2022 11:37
Hi janeh1
Thanks for your post
Sorry to hear the new address is unservicable
It could stem down for all manner of reasons
If I can send you a private message to get the a address details
I can have a look for you
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 02-03-2022 14:14
Hi janeh1
Thanks for those details
Sadly the new property was deemed non serviceable a while ago
It requires a dig and new cable run to the property
The cost to do this is not beneficial for the services that may be installed
Sorry to be the bearer of bad news
Gareth_L