on 13-03-2022 10:39
Hi my phone line is doing weird things this morning I have a dial tone I have checked all connections and they’re all in tact however when I call my landline number it goes straight to voicemail and says that I’m unavailable if I then call my mobile from my landline I then get a call on my mobile from the number 07305 002342 telling me that I can only use emergency services…..
Not great when the Mrs works at home for a call centre any ideas ?
on 13-03-2022 10:51
Hi @Markjh68
Thank you for your post and welcome to our community.
I am sorry to hear of the issues you are having with the land line.
If connected via the hub, could you please ensure that the phone is seated in the base correctly and powered on.
Could you please try a different handset also if possible?
Are you are using an extension socket?
Please pop us a reply when you can.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 13-03-2022 11:08
on 13-03-2022 11:17
Hi @Markjh68
I am going to send you a private message so we can discuss the phone issue in more detail.
Please look out for the purple envelope in the top right of the page and pop me a reply when you can.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 13-03-2022 13:21
on 18-03-2022 12:48
After an engineers visit and various fob offs from ‘customer service’ I still have no phone line it’s a network outage allegedly however my next door neighbour has his phone line working so what is the issue Virgin?….
on 18-03-2022 12:58
Hi Markjh68
Sorry this is still ongoing
I have had a look from here and can see we have an outage in the area
Due to be fixed today 18/03 at 19:00
Its logged under reference number F009708923
We can update you from here with the above number
Gareth_L
on 20-03-2022 08:39
on 20-03-2022 10:51
Very sorry you're still experiencing an issue with the line Markjh68,
I've had a look from our side and the estimated fix date for the outage is set for 21st March, 10am.
It does like we're carrying out the final checks on this now.
Alex_Rm