Virgin Media Community

[nishia]

There is no dial tone from the 3 wall sockets in the house. I have plugged a telephone directly into the hub, heard a dial tone and made a phone call. 

I'm assuming this needs a technician but there is no way of speaking to anyone. How do I fix this please?

[Travis_M]

Hi @nishia

Thanks for posting on our community forum!

Has this only become an issue? Was this not an issue when your line was installed?

Regards

[nishia]

Hi Travis

I have only ever used the internet so I'm not to sure how long it hasn't worked. I know it has not been used for 4 years.

Nishia

[Travis_M]

I see, the line should of been plugged in and installed so it was working upon install. Was this not the case?

Regards

[nishia]

No, I have took over the line and the hub was sent in the post.

[Molly_G]

Hi @nishia,

Thanks for your reply.

Just to confirm - is the phone connected directly to the router? Also, have you used the phone in the past at all yourself?

Thanks,

[nishia]

I have never needed to use a landline until recently. Plugging a telephone directly into the router gets a dial tone.

The wall sockets around the house do not produce any dial tone.

[Molly_G]

Hi @nishia,

Thanks for your reply. I've located the account using your forums information just to check things over and I can see that your telephone services are using our DOCSIS technology - this means that the telephone services are only available through the direct connection to the hub.

This will explain why the dial tone does not work when connected to the other sockets.

Let me know if you have any further questions.

Kind regards,

[nishia]

Do I have to run a telephone extension from the actual hub to the room I want to use the phone in?

[Richw1982]

Either that or you could get cordless phones