Virgin Media Community

[wishi]

Hello

We have plugged in a new handset for our landline. I dialled 1571 to set up the voicemail, recorded my greeting and saved it, but it doesn't work. If we ring the landline it just rings without going to voicemail. Do we have to call 150 first to get it set up or something?

Cheers

[Tom_S]

Hi wishi,

I am sorry to hear you're having issues with this.

You shouldn't need to call us to set this up as it is provided to all of our customers and it is their choice whether to activate it or not.

Are you still able to get back to the voicemail settings by dialling 1571?

Is your greeting still there?

Thanks,

Tom_S

[wishi]

Hi Tom

Yes, it is, but when trying it out the phone just rings and nothing happens if it doesn't get picked up.

Cheers

[Joe_F]

OK, Are you a new customer with us, also is the phone plugged into the Virgin Media Socket?

Thanks Joe_F

[wishi]

Hi Joe

Sorry for the late reply!

We've been a customer since the Telewest days and yep it's plugged into the VM socket.

Cheers

[John_GS]

Hi wishi,

Can you unplug the landline and then plug it back in, and then see if it works?

Kind regards,