on 08-12-2021 20:29
Over the last 2 years, I have spoken to the technical team several times to request the number of rings on my landline to be reduced to 6 before being diverted to voicemail. However this has never been activated. I have had several missed calls where no message has been left as the caller assumes there is no voicemail.
Answered! Go to Answer
on 11-12-2021 15:49
Easier than I thought it would be @annie17.
Please can you check the line again in around 10 to 15 mins and let me know, if it has changed to 6 rings or not.
Regards,
Steven_L
on 09-12-2021 08:23
Hi annie17,
Thanks for your post and we're really sorry to hear this has not been activated for you.
We can certainly take a closer look at this however I will need to confirm some details with you including passing data protection.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
on 10-12-2021 15:05
Hi annie17,
Thanks for sticking with me on this one.
We have raised a new Work Order now asking for the rings to be reduced for you. Whenever we make any changes to the phone line, we have to schedule it for the following day so my hope is that after this time tomorrow - this issue will be resolved for you.
Please pop back to me here in the Community if it's not so we can raise further if needed.
Thanks,
on 11-12-2021 15:30
Landline is still set at 10 rings before going to voicemail. A work order has been raised several (6) times now, so please let me know if there is anything else that can be done. Thanks
on 11-12-2021 15:46
Thanks for coming back to us @annie17.
I'm sorry that this hasn't yet been done, I will look into this further and get back to you once I have an update.
Regards,
Steven_L
on 11-12-2021 15:49
Easier than I thought it would be @annie17.
Please can you check the line again in around 10 to 15 mins and let me know, if it has changed to 6 rings or not.
Regards,
Steven_L
on 11-12-2021 16:13
Thank you 👏🏻 pleased to confirm that it has now been changed to 6 rings. 👍🏻👍🏻
on 12-12-2021 08:04
Great to hear that its been completed now @annie17 and please let us know if you have any further issues.
Regards,
Steven_L