Voicemail Isn't Kicking In

[Vikki234]

I had a second phone line installed in my home about a month ago, then went away for a few weeks. Now I'm back I've set up the voicemail function and if I dial 1571 I can hear that it is definitely set up. However, my husband heard it ring twice today while working from home and said it just rang and rang. Voicemail never kicked in. I tried calling 1571 and checking if there are any obvious settings I might need to change but there was nothing. 

Any idea what the issue is or how to fix it?

[Vikki_M]

Hi @Vikki234

Thank you for your post and welcome to our community.

I am sorry the voicemail isn't working on your second line. 

I have taken a look at things from our side and can see what is causing the issue. 

I will send you a private message now so we can get this resolved securely.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.