VoIP phones on Virgin through Hub 4...

[adelphiaUK]

I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones.

I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?" I have 2 £100+ phones which I purchased about 2 years ago when I was working in IT Consultancy,  which have all the facilities I need for a phone; shared phone book, Caller ID configuration, handset identification etc. etc.

When I took out the services with VM I was told that I would be able to use these phones on the VM VoIP service but to date, no one can give me the relevant information I need to be able to connect. 

Was I told a lie? Is the VM VoIP service, which I have since found out operates CV21 rather than a true VoIP service even capable of handling VoIP phones?

I have spent over an hour talking to 3 different people at VM from 3 different departments, I was transferred to Gadget Fix for a 2nd time but inexplicably the phone call got disconnected.

Could anyone here tell me, am I banging my head against a brick wall or can my phones actually be configured to the VM VoIP service?

I don't really want to have to buy a new set of phones...

[pogit1]

I knew that, many people won’t.  But the information given out by second line support shouldn’t be so way off the mark.  You need support staff who know and use the product. 

[pogit1]

Vikki_M I’m aware of that thank you.  I used to work for  VMs predecessor in the area am a qualified analogue and digital electronics engineer specialising in TV & Communications as well as being a network engineer and ICT teacher however all this stopped due to medical conditions which require specialist equipment and must be able to call home in an emergency!  

VM is aware of the problems with CV21 and their current EBUL options, I know things are being worked o  in the back ground and better things are on the way but by far the biggest problem is the staff from installers to specialist support don’t know the products, their purpose or why it’s so vital that they work 1st time every time! 

I am honest getting sick and tired of having to repeat myself.  VULNERABLE PEOPLE NEED TO BE ANLE TO MAKE EMERGENCY CALLS TO ANY NUMBER  AT ANY TIME AND THEIR LIFELINES AND LIFE SUSTAINING MEDICAL EQUIPMENT THATS DESIGNED TO CALL HELP VIA WORK A PHONE LINE MUST BE ABLE TO USE THE BACKUP-LINE.  Oh  and you shouldn’t force people over when it’s not currently a must. 
now I’m going if social for the night because frankly VM customer services have annoyed me beyond comprehension tonight because they just don’t get the message and FAQs don’t mean **bleep** if the VITAL product doesn’t work 

[Mike5987]

Look up DMZ in the router settings and search online for setting it up on your specific router.

It's very unsecure to have all ports open in a DMZ so, find out the ports you need for your phone, and only open those for inbound traffic. Usually 5060 to 5070 - check with your VoIP provider, as there may be other ports required to be open for listening to the outside world for incoming calls.

[Timbo27]

my understanding is:  1 you need a fixed ip address to begin with,  this is not an option with virgin unless to have a business broadband.  your voip supplier can only really work with a fixed ip address.  i understand from some voip suppliers that there issues with virgin even with the fixed ip address.  tks

[Akua_A]

Thank you for the feedback @pogit1.

Virgin Media is one of many suppliers switching landline services to 21CV. This is because the cooper system will be out of action very soon https://www.futureofvoice.co.uk/. To support our vulnerable customers we offer Emergency backup lines. You can find all you need to know here https://www.virginmedia.com/help/landline/fibre-phone-faqs 

Thanks,

[pogit1]

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@Akua_A wrote:

Thank you for the feedback @pogit1.

Virgin Media is one of many suppliers switching landline services to 21CV. This is because the cooper system will be out of action very soon https://www.futureofvoice.co.uk/. To support our vulnerable customers we offer Emergency backup lines. You can find all you need to know here https://www.virginmedia.com/help/landline/fibre-phone-faqs 

Thanks,

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@Akua_A you’re taking the P155 right? 

[Akua_A]

We truly want to best help @pogit1

Are you having any issues with your current landline or Ebul device? Is there anything we can help with today?

Thanks,

[pogit1]

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@Akua_A wrote:

We truly want to best help @pogit1

Are you having any issues with your current landline or Ebul device? Is there anything we can help with today?

Thanks,

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Maybe search my username then get back to if anything’s changed.  BTW I’m still getting letters saying my EBUL needs updating.  You couldn’t make this **bleep** up. 

[GLP008]

Hi Jem,

I have a Yealink IP phone that I am told (by Yealink) will connect via VM’s 21CV via an Ethernet connection (i.e not the Ren port) to make use of the hub’s digital WiFi - are you saying this is not the case?

[GLP008]

Hi Jem

I believe that IP phones which connect to the router via an Ethernet link rather than via the Ren socket are usable by setting up & connecting via a SIP account - can you confirm if this is the case (accepting that they may not be ‘true’ full feature VOIP phone)?

Many thanks