on 10-08-2021 14:40
When I call BT line from my landline I cannot hear the other end ringing but the phone of person receiving the call rings. If they pick up we still cannot talk so line is not connected.
If I call another Virginmedia phone, or Sky line or a mobile phone everything works normal.
My sister and my nephew both have Virginmedia phone lines and both have same problems.
We all live in Finchley, North London.
I did online check on Virginmedia site and it reported no problems with my line.
Problem seems to be between Virginmedia landline and BT landline.
on 10-08-2021 14:48
Hi AshwinShah1,
Thanks for posting and welcome to our community 🙂
I'm sorry to hear you're having some issues with your line, just to confirm- have you tested calling a none BT line?
What happens when you try calling a mobile?
Alex_Rm
on 10-08-2021 14:52
on 10-08-2021 14:55
on 10-08-2021 15:09
Thank you for letting me know @AshwinShah1
How long has this issue been ongoing? Have you always had this issue or it recently occurred? Are you also able to call BT mobiles or the same issue occurs?
Thanks,
on 10-08-2021 18:50
on 10-08-2021 19:02
Thanks for explaining further.
As you are unable to call certain numbers, I will book a technician out to come and take a closer look into this fault.
Will pop you a PM now so we can confirm some details first 🙂
on 10-08-2021 20:13
Thanks for responding to my PM @AshwinShah1
I have booked the first available appointment for you. You can find confirmation of the time and date via your online account and if this does not suit, feel free to re-schedule.
Do let us know how the visit goes.
on 11-08-2021 09:40