If I ordered a new contract phone over the phone with virgin media customer service, how long will it take to be delivered to my home?
Did you get confirmation of the order completing via email etc?
No I hadn’t. However, when I was on the phone to customer service they said I would receive it by Tuesday (yesterday) and I haven’t
I haven’t received a confirmation number
I am sorry to hear about your situation.
Had you at least received the emails to be able to digitally sign the handset agreement?
If not then we wouldn't send out the handset without this signed confirmation.