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shay01
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Virgin phone delivery

If I ordered a new contract phone over the phone with virgin media customer service, how long will it take to be delivered to my home? 

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Forum Team
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Re: Virgin phone delivery

Hello shay01, 
 

Did you get confirmation of the order completing via email etc?

 

Thanks Joe_F

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shay01
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Re: Virgin phone delivery

No I hadn’t. However, when I was on the phone to customer service they said I would receive it by Tuesday (yesterday) and I haven’t

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shay01
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Re: Virgin phone delivery

I haven’t received a confirmation number 

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Forum Team (Retired) Tom_S
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Re: Virgin phone delivery

Hi shay01,

 

I am sorry to hear about your situation.

Had you at least received the emails to be able to digitally sign the handset agreement?

If not then we wouldn't send out the handset without this signed confirmation.

 

Thanks,

Tom_S

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