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Virgin home phone switch

Aled42690
Joining in

on ‎28-03-2022 13:36

When I took out a virgin broadband contract yesterday, I noticed that there was no option to take a landline. I would like to add an evening and weekend plan to my policy. How do I do this?

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3 REPLIES 3

Steven_L
Forum Team
Forum Team

on ‎28-03-2022 13:40

Hey @Aled42690,

Welcome back to the community and thanks for taking the time to post.
I'm sorry that you haven't been able to add a telephone package to your account, when you signed up.

Unfortunately we cannot change your package with us here on the forums as we cannot do that. Please could you call into the team on 789 from a Virgin line or 0345 600 0789 from any other line and they will be happy to look into this further for you. ^SL 

Regards,

Steven_L

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Aled42690
Joining in
In response to Steven_L

on ‎28-03-2022 17:04

I called the number provided but they only give options for virgin mobile. I'm not interested in mobile, I just want a landine

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Steven_L
Forum Team
Forum Team
In response to Aled42690

on ‎28-03-2022 17:07

Sorry @Aled42690, my mistake it should be on 150 from a Virgin line or 0345 454 1111 from any other line.

Thanks

Steven_L

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