Virgin fibre phone

[Vernon1]

When the change over happens can I connect the new hub adaptor by a double bt male lead into my house phone socket. My phone is remote from the hub in another room.

[Paul_DN · Accepted solution]

Hi Vernon1,

Thank you for reaching out to us in our community and welcome, we would provide the adaptor to plug in to an extension.

Regards

Paul.

[Vernon1]

How do  obtain adaptor for phone extension 

[Nathan_B]

Thanks for your reply @Vernon1, if you require an adapter this is usually sent out with an engineer to install it as part of the switchover. Any information you need on this can be found here.

I can see you have spoken to the team today regarding this so if you do need any further support please let us know.

Regards

Nathan