Voicemail activation has stopped working in connection with my landline. It should activate after 10 rings or if my line is being used. It has worked fine until until recently. Not sure when this happened as only made aware of the issue when my daughter informed me that she wasn't able to leave a message. The phone just kept ringing out. However if I dial 1571 I get the normal response informing me that I have no new messages or saved messages. I have contacted virginmedia through the 150 option. The first time the operative ran diagnostics, no problem found, they then rang the landline to check if voicemailactivated after 10 rings. It didn't. I was then passed to a higher level of technical ability. He listened to my description of the fault, saw that diagnostics had passed. Decided that if he deleted the voicemail such that when I dialed 1571 it would be as if I was a new subscriber and that would fix the issue and ended the call. It didn't fix the issue. When I called 150 and dealt with another operative, first she stated that the problem had been fixed by the previous person. Then sshe asked if I had a built-in answer phone on my handset. I replied that it did but has never been enabled and that the handsets on my landline have been the same for the last 2 years and that voicemail worked until just recently. She would not move from this theory and ended the call. I have 2 types of handsets on my landline. One is normal phone with caller identication on it but no Answer phone and the others are a BT triple. I have tried the voicemail with the BT units removed, with just the satndard handset. I have also tried it with the standard handset removed and the bt units on the line. Still the problem existed in both situations I have even tried disconnecting all handsets. I then called from my mobile and it just rang and rang without voicemail activating.
I am very loath to call 150 again as the last operative wasn't interested in trying to resolve the issue. Any ideas anyone
Regards
Chris
