on 09-02-2023 10:53
Why can't I make outgoing calls via my virgin router to a BT conventional landline telephone number, whereas they can phone me OK. I assume there is a problem when the virgin Internet-based telephony system interfaces with the existing BT landline exchanges?
Answered! Go to Answer
on 09-02-2023 11:03
Hello GROBTIV,
Thanks for your post.
Sorry to hear about the issues you are having with our Fibre line and being unable to make calls to BT Numbers.
This is a new issue I haven't been made aware of.
What I would like to do is look into this in a bit more depth for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L
on 09-02-2023 11:03
Hello GROBTIV,
Thanks for your post.
Sorry to hear about the issues you are having with our Fibre line and being unable to make calls to BT Numbers.
This is a new issue I haven't been made aware of.
What I would like to do is look into this in a bit more depth for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L
on 10-02-2023 19:45
Just as an update, the problem now appears to have been resolved and normal service resumed! Hopefully never to return.
My thanks to Gareth for his help on this one. I suspect the problem lay with the BT landline exchange rather than the Virgin system but who knows.
Whatever the cause thank you Gareth
GROBTIV
on 12-02-2023 12:06
Hello GROBTIV.
Thanks for the update. Great news the faults has now been fixed.
I would also like to thank you for the Perth Exchange information.
It made our job a lot easier.
If this happens again, please let us know.
Regards
Gareth_L