on 04-10-2021 13:47
This is a rant at how customer service is failing.
Since Saturday my elderly and frail mother’s phone line is currently down, two service appointments have been cancelled, so she is without a landline which she depends upon until at least Thursday 7th, she has an emergency paging device attached to this line, which can’t be accessed.
she doesn’t know her security answers and gets very flustered and stressed whilst trying to access the help she needs, unfortunately we can’t always be there to help as she lives alone, how can I get this repaired urgently?
Answered! Go to Answer
on 04-10-2021 13:51
Hi Darrenje
Thanks for posting. Apologies for the phone line issue.
If there is an area fault then a tech would be cancelled as it's not an in house fault as such.
I'll PM though just to check everything for you.
Best,
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on 04-10-2021 13:51
Hi Darrenje
Thanks for posting. Apologies for the phone line issue.
If there is an area fault then a tech would be cancelled as it's not an in house fault as such.
I'll PM though just to check everything for you.
Best,
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on 04-10-2021 13:56
Hi,
I have replied via pm
on 04-10-2021 14:01
Thanks for providing those details @Darrenje
I can see there is an outage currently. Fault reference F009322032. The estimated fix date is today at 4pm
Kind regards,
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on 04-10-2021 14:10
Hopefully it’ll be fixed then.
on 04-10-2021 14:14
Pop us a message (publicly) as I go at 3.30pm if not sorted and we can check 🙂
Kind regards,
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on 05-10-2021 09:25
Good news then bad news.
the line was fixed for a couple of hours, it’s now down again.
on 05-10-2021 09:56
Hi,
Thanks for coming back to me.
I've checked this for you and the outage has been fixed.
Is everything now working?
Kind regards,
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on 05-10-2021 10:03
No, constant engaged tone, no dial tone from phone.
on 05-10-2021 11:15
Hi we've refreshed it here, can you try it now?
Kind regards.
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