Unable to make outgoing calls

[cr55]

Cannot make calls on my landline phone. All I get is an engaged signal.
Phone is plugged into the Hub.

[Zak_M]

Good evening @cr55. 

Welcome back to he forums & thank you for taking the time to post. 

I am sorry to hear that you are experiencing some issues with your landline. 

Please could you also let me know if there is anything listed on the Service Status Page that could explain it? 

Kind regards,

Zak_M

[cr55]

Hi Zag_M

Nothing shows up on the status page. 
I hope this is not another problem on the Hub 5.
My PC upstairs cannot get wi-fi from the hub either.

[Zak_M]

Thank you for coming back to me @cr55. 

Sorry about that,  I was unaware that you had a hub 5. 

As things currently stand 21CV isn't compatible with the hub 5. 

Kind regards,

Zak_M

[cr55]

Hi Zak_M

Thanks for getting back.
I don't understand your answer, are you saying my phone should be plugged back in to the old virgin socket instead.

Regards

Colin

[Zak_M]

Thank you for coming back to me. 

You landline won't work whilst you have the hub 5 installed.

Kind regards,

Zak_M

[cr55]

Thanks Zak_M for getting back.

What is the point of an upgrade if its worse than the previous model.

I knew I shouldn't have changed the hub, can I get my old one back.

Best wishes

cr55

[Zak_M]

Thank you for coming back to me. 

We can change you back onto an old model of the hub should you wish. The hub 5's are still only on a roll out to a small amount of customers so we do understand it might not be the best for all of our customers. 

Kind regards,

Zak_M

[cr55]

Thanks for your reply

Yes I would like the old model back.
Wi-fi don't work, phone don't work, and I'm still expected to pay £100/mth for a pile of **bleep**e.

Regards

cr55

[Zak_M]

No problem @cr55. 

I will pop you over a PM so that I can get this arranged for you. 

Kind regards,

Zak_M